TripFlow: A Patient-Focused Automated NEMT Solution
Streamlining Non-Emergency Medical Transportation (NEMT) operations with TripFlow, a comprehensive software solution designed to optimize scheduling, dispatching, and billing for NEMT companies allowing companies to ensure great customer service.
Industry Challenges
1.5%
of Patients No-Show
Patients often miss appointments, disrupting care.
28%
of Patients Cancel
Last-minute changes create scheduling headaches.
20-40%
of Trips Delayed
Due to miscommunication, routing issues, and scheduling conflicts.
$100k+
Annual Overhead Expense
Per NEMT driving company. Slow, manual processes such as dispatching, billing, and routing.
TripFlow Solves These Problems
TripFlow's innovative technology addresses the key challenges in medical transportation to improve patient care and operational efficiency.
1
Patient Communication
Patients can track and notify drivers of any changes, cancel trips ahead of time, and receive notifications of upcoming trips.
2
Efficient Trips
Creates efficient routes automating dispatch and helping drivers arrive on time.
3
Data Analysis
Collects data about trips to help business owners make informed decisions such as rate changes, vehicle availability, and staffing.
The Team Behind TripFlow
Timothy
I bring five years of NEMT industry experience and a technical background in clinical and insurance areas. My network with NEMT brokers and companies provides unique industry insights and an existing customer base. I also founded Visser Analytics, a consulting firm specializing in custom business software and website development.
MVP Overview
TripFlow has an established client who has relied on our MVP for the past five years, giving us deep industry insight and allowing us to refine its features.
The system currently solves these problems:
  • Manual integrations with two brokers
  • Broker notifications for trip updates
  • Trip creation, assignment, and completion with required fields.
  • Collecting and storing trip data
  • Driver and Vehicle management
  • Vehicle insurance reporting
The NEMT Market
  • $15B+ Industry & Growing – Driven by increasing healthcare demand and the need for reliable patient mobility.
  • Highly Fragmented Market – Competitors like RouteGenie, Bambi, and TripMaster exist, but many providers still rely on manual, paper-based processes.
  • Inefficiencies & Challenges – Outdated systems cause billing errors, scheduling issues, and communication gaps, impacting both patients and providers.
  • Major Gap at the Broker Level – Brokers process the majority of trips, yet much of their workflow remains manual due to a lack of tailored solutions.
  • Untapped Demand for Scalable Software – Some companies, like SafeRide, have built their own systems out of necessity, underscoring the need for an automated, purpose-built broker platform.
Business Model
Vehicle-Based Pricing
  • $60 per vehicle per month
  • Flexible & Growth-Oriented – Affordable for small providers, scales efficiently with larger fleets.
  • Sustainable Revenue Stream – Aligns pricing with actual usage for long-term profitability.
Revenue Forecast
  • Q1-Q4 (First Year): Steady growth from fixed-rate customers using our existing product ($500/month).
  • Q5-Q6 (Months 13-18): 50% of customers transition to new product on usage-based pricing ($.50/trip).
  • Q7-Q8 (Months 19-24): Customer acquisition accelerates to one per month, driving stronger revenue growth.
Investment Opportunity
We are raising $500k. Funds will be used over the next 24 months for:
  • Onboarding initial team: cofounder and two engineers
  • Designing and developing an enterprise-ready product
  • Marketing and acquiring additional customers
Why invest?
  • First-mover advantage in AI-powered NEMT.
  • Scalable revenue model with high growth potential.
  • Strong market demand & clear opportunity.
We'd Love To Work With You
LinkedIn: Timothy Visser
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